How can we help?

Open the Incidents tab, then the + button to create an incident. Describe the problem, add photos if needed and send it: your manager is notified automatically and you follow the resolution from the app.

The feature is detailed on the Incidents page.

Open your incident to see its status: Declared, Acknowledged, In progress, Resolved then Closed. You get a notification on every status change, and you can comment on the incident to talk with your manager.

On an incident created by another resident, choose Me too. Your manager then sees that the problem affects several homes, which weighs in its priority. You can opt out at any time.

In the Community tab, use the + button to start a discussion. Pick a topic, write your message and post it: other residents can comment and react.

The Community tab brings together your manager’s announcements, resident discussions and residence activities. You can comment, react with an emoji and vote in polls.

Learn more: Announcements and Community.

Polls appear in some announcements or discussions. Pick the option of your choice. If the poll allows multiple choices, select several answers; pick an option again to remove your vote.

In the Community tab, open an activity to see its details (date, place, organiser), then choose Sign up to confirm your attendance. You can withdraw the same way.

In the Community’s Item lending section, browse the items offered by your neighbours and send a borrow request. To offer an item, use the + button, add a description and a photo, then publish.

Lending is free of charge and is agreed directly between neighbours of the same residence, acting as private individuals. Nidz connects you, with no commission and no ranking of offers; it is neither a party to the loan, nor a guarantor, nor an insurer, does not inspect the items and plays no part in their handover. Renting and selling are not allowed.

• Before offering an item: describe its condition faithfully, mention the defects you are aware of and any useful instructions (manual, accessories, precautions). Do not offer a dangerous item or one with a safety anomaly (damaged cable, swollen battery, overheating, removed guard, recalled product), even with a warning.
• Before borrowing: agree on the use and the return date, keep your messages and take photos of the item at handover and on return. Follow the instructions, take care of the item and stop using it if anything seems wrong.

The full rules are in article 8 of the terms of use. See also who is responsible if something goes wrong and what insurance covers.

Two situations need to be distinguished.

• The item is damaged, lost or destroyed, for example in a fire at the borrower’s home. A free loan between private individuals is a loan for use (articles 1875 to 1891 of the French Civil Code). The borrower must take reasonable care of the item, use it as agreed and return it. If they cannot return it or return it damaged, they must in principle compensate the lender, unless they prove they were not at fault or that it was a fortuitous event; they are however liable for the loss, even accidental, if they used the item differently or longer than agreed. Normal wear and tear is not their responsibility. A lender who knew of a defect and did not disclose it may be liable for the harm caused to the borrower.
• The item causes damage: it injures someone, starts a fire, damages a home. The answer depends on the circumstances (origin of the damage, known or unknown defect, proper or improper use, who had the item in hand, possible manufacturing defect). Neither the lender nor the borrower is automatically responsible for everything: the Civil Code rules on civil liability and each person’s insurance policies apply.

In both cases, the dispute is settled between the neighbours involved; Nidz plays no part in settling it. The messages exchanged, the description of the offer and the photos taken at handover and on return can serve as evidence. Complaints about the Nidz service itself go to contact@nidz.fr.

Reporting a dangerous item. If an offer concerns an item that seems dangerous to you, write to contact@nidz.fr with the residence, the title of the offer and the problem observed. A comment posted under the offer is not automatically forwarded to the Nidz team. In the event of an immediate danger, contact the emergency services first.

No. Nidz offers no insurance or guarantee on items lent between neighbours, and is neither a party to the loan, nor a guarantor, nor an insurer.

Your own policies may apply, but it depends on each of them.

• If you borrow: the civil liability cover of your home insurance generally covers damage you cause to others, but damage to an item entrusted to you is often excluded or capped, and an “entrusted property” cover does not by itself address every consequence of a fire.
• If you lend: check whether your policy covers your belongings when they are away from your home.

Always distinguish two questions: reimbursement of the item itself, and the damage it might cause (injury, fire, damage at a neighbour’s home). Before lending or borrowing a valuable item or an electrical appliance, ask your insurer what is covered, with which limits and exclusions.

Three checks solve most cases:

• The email address. Sign in with the address your manager or council registered for you (the one that received the invitation). Another address will not find your residence.
• The password. On the sign-in screen, choose Forgot password: you receive a link to create a new one.
• Email verification. When the account is created, a verification email is sent; until its link is opened, sign-in may be refused. See I did not receive the verification email.

If the app says no residence is linked to your account, see My residence does not show up. Otherwise, write to us with the email address you use: we check your account.

After creating your password, an email asks you to confirm your address. Its link opens a nidz.fr page confirming the verification, then you can sign in.

Nothing received? Check your spam folder (junk, promotions) and the spelling of the address you typed. If the email has not arrived after a few minutes, write to us with the address you used: we send the link again.

Open the menu from your avatar, then My profile. There you can edit your information, photo and interests. Your profile is visible to the residents of your residence.

Open the menu then Settings, Change my password. You receive an email with a secure link to choose a new one. Forgot your password? The same link is offered on the sign-in screen.

Open the menu then Settings, Notifications section. There you adjust your preferences (including emails) and manage notifications device by device: each phone or tablet signed in to your account can be muted or turned back on.

Open the menu then Settings, Deactivate my account. You are asked to confirm. You then have 30 days to reactivate it by signing in again; after that, the account is permanently deleted and your personal data anonymised, as described in our privacy policy.

On mobile, updates go through the App Store (iPhone, iPad) or Google Play (Android): open the Nidz listing and choose Update if the button shows. On the web, the app is always up to date: simply reload the page.

A screen that does not behave as described here is often the sign of an old version.

Your account is linked to your home by your manager (property manager, landlord, council). If the app says no residence is linked to your account, it is usually one of these situations:

• The link has not been made yet. Contact your manager: they add your home in a few seconds.
• Another email address was registered. Ask them to check the address, or sign in with the one that received the invitation.
• You were not invited. If your residence already uses Nidz, submit an access request from the app: the manager approves it and links you to your home.

Your residence does not use Nidz yet? See how to bring it in.

Open the menu then My home (or My homes if you have several). You will find the floor, the building and the associated residence, as well as the declared occupants.

From the menu, choose My neighbours to browse the residents of your residence and open their profile. Only residents linked to the same residence as you are visible.

If you are the tenant of the home, open its page and choose Add an occupant. Enter their first name, last name and email: the occupant receives an invitation and can sign in to Nidz with that address.

If you are the owner, open the home’s page and, under Current resident, choose Declare a new tenant. Enter their first name, last name and email. If you live in the home yourself, choose I live here instead.

The Council role is granted by the residence manager, who recognises you as a council member. You can also request it in your access request from the app. Once the role is active, you see the announcements reserved to the council and can publish them.

What the role allows is detailed on the Councils page.

From your manager space, open the residence then the home and add the occupant (first name, last name, email), stating whether they are the owner, a tenant or a plain resident. They receive an invitation by email and find their residence directly on their first sign-in.

Access requests submitted by residents themselves reach you as notifications: you accept or refuse them from the app.

A residence is created from your list of lots (buildings, floors, homes, occupants): send it to us in whatever format you have, we prepare the setup with you and residents receive their invitation. Write to us with the residence name, or book a slot to talk about it.

For a problem in the residence, create an incident from the Incidents tab: it is the channel your manager follows every day. For a direct exchange, open a manager’s profile and use messaging.

Open a resident’s profile and choose the message icon, or start a conversation from messaging (icon at the top right) with the + button. Conversations can be one-to-one or in a group.

Choose the bell icon at the top right to open the notification centre. You can filter by type or show only unread ones.

Notifications arrive through three channels: in the app, as push on your devices and by email for some content.

• No push on the phone. Check that Nidz notifications are allowed in the phone settings, then in the app’s Settings › Notifications that your device is listed and not muted. Signing out and back in re-registers the device.
• No emails. Content emails (incidents, announcements, discussions, activities) depend on the emails enabled preference in your settings. Check the spam folder too.
• Nothing in the app. Open the notification centre (bell icon): the “unread” filter may be hiding the others.

If the problem persists after these checks, write to us with your phone model.

This resident may have turned off messaging in their preferences. You can still reach them through a discussion in the Community or by commenting on an incident that concerns them.

From the My residence tab, open the Your opinion matters card, below your manager’s. Pick a score from 1 to 5, add a comment if you wish, and send. You can stay anonymous towards your manager.

Write to us from the support form at the bottom of this page, stating your residence and your account’s email address: we reply by email. For a problem in your residence (breakdown, works, neighbours), report it in the app instead: your manager receives it directly.