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Terms of use

Last updated: 18/09/2026

This page is a courtesy translation. In case of discrepancy, the French version prevails.

Version of 18 September 2026, applicable from 5 October 2026. For an account created before that date, it applies as soon as it is accepted in the app; until then, the version of 3 September 2026 remains applicable. That previous version stays available at the same address. The present version clarifies the rules for lending items between neighbours (article 8), how to report a dangerous item (article 12) and the allocation of responsibilities (article 18).

1. Purpose and definitions

These terms of use (the “Terms”) govern access to and use of the Nidz platform. They are entered into between:

In the Terms, the following words have the meaning given below:

The Terms apply to all Users, whatever their role. The Customer is additionally bound by the conditions agreed with Nidz when subscribing; in case of conflict, those conditions prevail for the Customer, without reducing the rights the Terms grant to other Users.

2. Acceptance and changes to the Terms

You accept the Terms by creating or activating your account, by ticking the box provided for that purpose when it is offered to you, and more generally by accessing the Service. If you do not accept the Terms, you must not use the Service.

The Terms are dated. Nidz may amend them to reflect changes in the Service, in the law or in its providers. In the event of a substantial change, you are informed at least 30 days before it takes effect, by a notification in the application or by email. If you refuse the new version, you may stop using the Service and delete your account at any time (article 19). Continuing to use the Service after the effective date constitutes acceptance of the new version. The version in force is always available at nidz.fr/conditions-generales.

3. Description of the Service

Nidz is a communication and follow-up tool between the occupants of a Residence, its residents’ council and its manager. Depending on the Customer’s choices, it allows you in particular to:

Features are activated Residence by Residence by the Customer, who may enable, disable or restrict some of them at any time. Nidz therefore does not guarantee that a given feature is available in your Residence.

What Nidz is not:

Nidz may offer trial, beta or next-generation versions of the Service (for example next.nidz.fr). The Terms apply to them; these versions may include incomplete features.

4. Account and access

Account creation. An account can be created in four ways: by your Manager, who attaches you to a home and sends you an invitation by email; by an administrator of the Customer; by an access request you submit yourself in the application after finding your Residence, which your Manager accepts or refuses (article 5); or by your addition to the residents’ council. In all cases, the account is activated by you, at your first login, when you complete your profile.

One person, one account. The account is personal. A single email address is associated with an account, and an email address can only be associated with one account. The same account may be attached to several Residences. Nidz does not verify that you are the holder of the email address you use: you are responsible for using an address that belongs to you.

Age. The Service is reserved for adults. By creating or activating an account, you declare that you are at least 18 years old. Nidz closes any account whose holder is found to be a minor. A minor occupant is represented by the holder of the home.

Credentials. Authentication is provided by a specialised provider (password or passkeys). You undertake not to share your credentials, to secure your devices and to log out on any shared device. Actions carried out from your account are presumed to originate from you, unless proven otherwise. In the event of loss, theft or suspected fraudulent use, report it without delay to contact@nidz.fr: your liability for actions carried out from your account is limited to those resulting from your negligence and ends as of that report.

Accuracy. You undertake to provide accurate information (identity, email address, contact details) and to keep it up to date. Nidz may refuse, suspend or delete an account created with false information, by impersonating a third party or in breach of the Terms.

5. Roles, attachment to homes and access requests

A User’s rights in the Platform depend on their role in each Residence (Resident, Council member, Manager) and on their attachment to a home (owner, tenant, occupant).

6. Obligations of the Customer and the Managers

The Customer and the Managers it appoints undertake to:

Managers have access to the contact details of the Residents of their Residences (email address, phone number) and are bound to keep them confidential.

7. Rules specific to certain features

8. Lending items between neighbours

The loan feature connects Users of the same Residence, acting as private individuals, for the free of charge loan of items (loan for use, articles 1875 et seq. of the French Civil Code). Nidz receives no commission, establishes no ranking and does not promote any offer against payment.

Role of Nidz. The loan is concluded directly between the lender and the borrower. Nidz provides the matching service and is neither a party to the loan, nor a guarantor, nor an insurer. Nidz carries out no technical inspection of the items offered and guarantees neither their condition, nor their safety, nor their conformity with their description. The condition of the item, its handover, its return and any damage are the concern of the Users involved, without prejudice to Nidz’s own responsibilities under article 18.

Lender’s obligations. The lender describes the condition of the item faithfully and tells the borrower about the defects they are aware of and the instructions useful for its use (manual, suitable accessories, precautions). An item presenting a danger or a safety anomaly (damaged cable, swollen battery, overheating, removed guard, recalled product) must not be offered, even with a warning.

Borrower’s obligations. The borrower complies with the agreed use and the instructions for use, takes reasonable care of the item, stops using it in the event of an anomaly and returns it on the agreed date.

Good practices. Users are encouraged to agree on a return date and to keep a record of the item’s condition at handover and on return (photos, messages).

Insurance. Nidz offers no insurance covering these loans. Each User checks with their insurer which cover applies to damage suffered by the item and to damage it might cause.

Prohibited items. It is forbidden to offer illegal or dangerous items, or items whose possession or transfer is regulated (weapons, medicines, products subject to authorisation), and to divert the feature into a rental or sales activity.

Managing offers. Managers have no power over loan offers and requests. Only their author can edit or withdraw them, without prejudice to the measures Nidz may take under article 12, which also describes how to report an offer concerning an item that may present a danger.

9. Reviews of the management and ratings of the application

You may give a review (rating and comment) of the management of your Residence, intended for your Manager, and rate the application, a rating intended for Nidz. A review must remain factual and respectful; it must contain neither defamatory statements, nor insults, nor personal data of third parties.

Anonymity of reviews. The “anonymous” option hides your identity when the review is displayed. It does not make the review anonymous for Nidz: your identity is kept by Nidz, to meet its legal obligations and fight abuse, and may be communicated to the authorities upon lawful request. It is not communicated to the Manager. Your reviews are deleted with your account; you may also request their deletion at contact@nidz.fr.

10. Conversational assistant (artificial intelligence)

Where Nidz offers a conversational assistant, you are informed that you are interacting with an artificial intelligence system and not with a person. The assistant relies on a model provided by a third party (Google, Gemini models) and on help documentation specific to your role. Your question and your conversation history are sent to the provider to produce the answer.

Answers are generated automatically, for information purposes: they have no contractual value, do not constitute legal advice and may be incomplete or inaccurate. They bind neither Nidz nor your Manager. If the assistant cannot answer, the conversation may be forwarded to the Nidz team (contact@nidz.fr) for human handling; it is not forwarded to your Manager. Do not enter sensitive data (health, opinions, financial situation) or data relating to third parties in the assistant.

11. User Content and rules of conduct

You are solely responsible for the Content you publish or send. You undertake not to publish or transmit Content that is:

You also undertake to:

12. Reporting, moderation and sanctions

Nidz is a hosting provider for User Content, within the meaning of the French law on confidence in the digital economy (LCEN) and Regulation (EU) 2022/2065 on digital services. Nidz has no general obligation to monitor Content and carries out no prior control; no automated moderation tool is used. Nidz is not a hosting provider for its own content (application texts, emails, assistant answers).

Point of contact. For any notification of unlawful Content or Content contrary to the Terms, including from the authorities: contact@nidz.fr.

Notifying Content. Your notification must state: your identity and a way to reply to you; the Content concerned and its location (Residence, feature, author, date); the reasons why you consider it unlawful or contrary to the Terms; a statement of your good faith. Nidz acknowledges receipt, reviews the notification diligently, informs you of its decision and promptly removes any manifestly unlawful Content.

Safety alert about a lent item. You can report to Nidz an offer concerning an item that may present a danger by writing to contact@nidz.fr, identifying the offer (Residence, title, author) and describing the problem observed. A comment posted under an offer is not automatically forwarded to the Nidz team: use this channel to alert it directly. This indication does not limit the handling by Nidz of alerts it becomes aware of by other means. Nidz reviews these alerts under the conditions of this article and may, in the event of a safety risk, disable access to the offer without delay. In the event of an immediate danger, contact the emergency services first.

Measures. In the event of a breach of the Terms or of the law, Nidz may, proportionately: remove or disable access to Content; issue a warning; restrict certain features; suspend or delete the account. Except in cases of urgency, legal obligation or security risk, you are informed of the measure and its reasons, and you may contest it by writing to contact@nidz.fr; Nidz then reviews its decision. Nidz keeps the relevant elements for evidence purposes and cooperates with judicial and administrative authorities.

Role of the Manager. The Manager has no moderation tool over Residents’ Content; they may withdraw a User’s access to their Residence by detaching them from their home or their role.

13. Licence over your Content

You remain the owner of your Content. You grant Nidz a non-exclusive, free, worldwide licence for the duration of publication, allowing it to host, store, reproduce, technically adapt (formats, sizes) and display your Content to the Users authorised to see it, to include it in notifications, to back it up and to use it to improve the Service. Nidz does not exploit your Content for commercial or advertising purposes and does not communicate it to any third party outside the cases provided for by the privacy policy or by law.

You may delete your Content yourself where the feature allows it (comments, discussions, loan offers, activities without registrants, profile information). After the deletion of your account, the Content you published in the life of the Residence (incidents, announcements, discussions, activities, loan offers and requests, comments, messages) remains visible to the members concerned, attributed to “Deleted user”, in order to preserve the consistency of exchanges; it no longer carries your identifying data (article 19).

14. Nidz’s intellectual property

The Platform, its structure, code, interfaces, texts, illustrations, trademarks and logos are the property of Nidz or its partners and are protected by intellectual property law. Nidz grants you a personal, non-exclusive, non-transferable and revocable licence to use the Platform, for your own needs and in accordance with the Terms.

Unless authorised in writing by Nidz, it is forbidden: to copy, modify, decompile the Platform or attempt to access its source code; to extract or collect its data in an automated way (bots, scripts, scrapers); to resell, sublicense or integrate it into another service; to circumvent its security measures; to create a derivative work from it.

15. Personal data

The processing of your personal data is described in the privacy policy, which forms an integral part of the Terms. In summary:

Legal warranty. As a consumer, you benefit from the legal warranty of conformity for digital content and services (articles L.224-25-12 et seq. of the French Consumer Code), which the Terms neither exclude nor limit. Nidz provides you with the updates required to keep the Service in conformity.

Availability. Nidz undertakes to provide the Service diligently, without guaranteeing continuous availability. The Service is in principle available 24/7, except for maintenance interruptions, technical incidents, failures of networks, devices or providers, and force majeure. Nidz endeavours to announce scheduled maintenance in advance.

Changes. Nidz may develop, replace or withdraw features. Where a change negatively affects your use of the Service, you are informed beforehand and may delete your account free of charge. Nidz may require a minimum version of the applications and stop supporting older versions.

App stores. The mobile applications are distributed through Apple’s App Store and Google Play. The terms of these stores apply in addition to the Terms. Apple and Google are not parties to the Terms, have no maintenance or support obligation regarding the Service and bear no liability in respect of it; any claim relating to the Service must be addressed to Nidz.

Withdrawal. The Service is free of charge for you and you may delete your account at any time; this option constitutes the exercise of any right of withdrawal you may have.

17. Security

Nidz implements reasonable technical and organisational measures to protect the Platform and your data: encryption of exchanges, authentication delegated to a specialised provider, access segregation per Residence, hosting in France, backups and logging. No measure guarantees absolute security.

You undertake not to compromise the security of the Platform: no attempted unauthorised access, penetration testing, circumvention of access controls, deliberate overload or introduction of malicious code. Such acts are punishable under articles 323-1 et seq. of the French Criminal Code. If you discover a vulnerability, report it responsibly to contact@nidz.fr, without exploiting or disclosing it.

18. Liability

Nidz is bound by a best-efforts obligation in providing the Service.

What falls to Users. Content and the behaviour of Users are the responsibility of their authors. Relationships between Users (item loans, activities, exchanged messages, commitments made between them) are the concern of the Users involved: Nidz does not assume the obligations of the lender or the borrower under the loan concluded between them (article 8), nor those of the organiser of an activity (article 7).

What falls to the Customer. Decisions, delays, actions or omissions of the Customer and its Managers (attachments, answers to access requests, handling of incidents, content of announcements and documents) are the responsibility of the Customer (article 6).

What is beyond Nidz’s control. To the extent permitted by law, Nidz is not liable for interruptions or malfunctions attributable to communication networks, your devices, app stores, third-party providers or force majeure, nor for the loss of Content you deleted yourself or that was deleted following the deletion of a Residence by the Customer, nor for damage unrelated to a breach by Nidz.

Nidz’s own liability. This allocation of roles neither excludes nor limits Nidz’s liability for its own breaches, under the conditions provided by law, in particular as a hosting provider (article 12), for the protection of your data (article 15) and for the security of the Platform (article 17). Nothing in the Terms excludes or limits Nidz’s liability in the event of fraud, gross negligence, personal injury, or where the law prohibits it. With regard to consumer Users, no provision of the Terms removes or reduces the right to compensation for the harm suffered in the event of a breach by Nidz of any of its obligations.

You indemnify Nidz, in proportion to your share of responsibility, against third-party claims based on your Content or on a use of the Service contrary to the Terms or to the law.

19. Term, termination and account deletion

The Terms apply for an indefinite period, as long as you hold an account.

By you. You may deactivate your account at any time from the application settings, without reason or charge. Deactivation is immediate; you then have 30 days to reactivate your account by logging in again or by submitting a new access request. Your pending access requests are cancelled. At the end of this period, your account is irreversibly anonymised: profile, photo, contact details, devices, preferences, access to Residences, registrations, reactions, votes, reviews, conversations with the assistant, notifications and access requests are deleted, and your name is replaced by “Deleted user”. The Content mentioned in article 13 remains visible under that name. You alone can decide on this deactivation: neither the Customer, nor a Manager, nor Nidz can do it on your behalf, outside the cases provided for in article 12.

By Nidz. Nidz may suspend or delete your account in the event of a breach of the Terms, a legal obligation, a decision of an authority or a risk to the security of the Platform or of Users, under the conditions of article 12 (information, reasons, contestation), and with reasonable notice except in urgent cases. Nidz may also deactivate, after informing you, an account that has remained inactive for a long period.

By the Customer. The Customer may end the Service for a Residence or delete a Residence. The deletion of a Residence is irreversible and entails the deletion of all its Content (homes, incidents, announcements, documents, discussions, activities, loans, polls). It is up to the Customer to retrieve beforehand the documents it needs. Users’ accounts are kept, without access to that Residence; each User remains free to delete their account.

End of an attachment. If you leave your home or if your Manager detaches you from a Residence, you lose access to that Residence and its Content; the Content you published there remains, under the conditions of article 13.

Effects. The end of the Terms ends the licence to use the Platform. Articles 11 to 14, 18, 21 and 22 remain applicable after the end of the Terms, for facts that occurred while they applied.

20. Free of charge and financial terms

Use of the Service is free of charge for Users, excluding the cost of your internet connection and devices. The Service is funded by the subscription taken out by the Customer, under the conditions agreed with it. Should Nidz offer paid options to Users in the future, they would be subject to prior information on their price and features, and to your express and separate consent; nothing would be charged to you without that agreement.

21. Governing law and disputes

The Terms are governed by French law.

In the event of a difficulty, we invite you to write to us first at contact@nidz.fr, or by post to Nidz’s registered office, in order to seek an amicable solution; this step is not a precondition to legal action. Failing agreement, the French courts have jurisdiction. If you are a consumer, you may bring the matter, at your choice, before one of the courts with territorial jurisdiction under the French Code of Civil Procedure, or before the court of the place where you resided when the Terms were concluded or when the harmful event occurred. For disputes between merchants, the Commercial Court of Lille Métropole has sole jurisdiction, including for interim proceedings, in the event of multiple defendants or third-party proceedings.

22. Miscellaneous