01
Report in seconds
The resident picks the incident type (lift, lighting, water damage, green spaces…), describes the problem and adds photos. The report goes to the right manager, with no number to hunt for and no switchboard to wait on.
Feature · Incidents
Incidents tracked from start to finish
A leak, a breakdown, a damage: residents report it in seconds from their phone, the property manager qualifies and steers, and everyone sees progress in real time. No calls, no chasing.
The problem
Today, a problem in the residence gets reported by phone or email. The resident has no visibility on how it is handled, so they follow up. The manager, buried under unstructured messages, spends their time replying instead of fixing. Everybody loses.
Everything it makes possible
02
A clear status, followed by everyone
Open, acknowledged, in progress, resolved: every state change is dated and visible. The reporter knows where their request stands without asking, and the manager no longer absorbs follow-ups.
03
Prioritise objectively
The manager qualifies severity and urgency, and Nidz derives a P1 to P4 priority. Real emergencies come first, and every trade-off can be explained, incident by incident.
04
Talk in the right place
Comments, photos and the people concerned live on the incident itself. No more scattered email threads: all the context is there, including for whoever picks up the case six months later.
05
Close with the resident's approval
The reporter accepts the fix or declines it with a reason, then rates their satisfaction. The property manager measures the perceived quality of their service on facts rather than impressions.
Use cases
Nidz in real life
Two situations every residence knows, and what they become when the incident is reported in seconds.
The lift is stuck again
You don't have time to deal with it, and you figure a neighbour will surely take care of it. The result: a week later, nobody has done anything. With Nidz, the first resident reports the breakdown in seconds, and the whole building follows the resolution in real time.
The garage door stays stuck
Same scenario: everyone assumes a neighbour will tell the manager, and the days go by. With Nidz, the incident is reported in seconds and the manager gets the information directly, with no call and no chasing.
What the property manager gains
- Fewer calls and emails
Requests arrive structured and qualified, in the right place.
- Real steering
Volumes, resolution times and satisfaction, per residence and across the portfolio.
- Full traceability
Timeline, internal notes and attachments kept for every incident.
- An image of reliability
Residents see the progress, the manager no longer has to justify themselves.
And for residents
- Reporting takes seconds
From their phone, photos included.
- The status moves in real time
No chasing needed, the information comes to them.
- Notified at every step
In the app, by push or by email, as they prefer.
- Their opinion counts
Satisfaction is asked at closing, and measured over time.